Terms and conditions
Terms of service
Registered Company Information
Registered Company: Sulazon Limited
Registered in: England & Wales
Registered Address:
Registered Company Number:
VAT Number:
Definitions
In these conditions the following terms shall have the following meaning:
“The Company” means Sulazon Limited.
“Customer” means the customer of the company.
“Contract” means any contract for the sale of goods by The Company to the Customer.
Payment
Payments will be pre-authorised at the time of placing an order. No goods shall be supplied without payment. The payment will be taken from your chosen payment method when you place your order.
We use PayPal’s secure payment gateway; they handle the transaction on our behalf and as such we do not at any time gain access to your full payment method details, except your address which is necessary in order for us to fulfil your order. We do not store credit card details nor do we share customer details with any 3rd parties
Delivery Time
When we have the items of your order in stock it is dispatched quickly. In the UK we use Mail, for exports we use a Mail international delivery service unless instructed otherwise. We send you an email when your order has been dispatched.
On average time:
UK customers – Orders should be with you within 5- 7 working days after dispatch.
European customers – Orders should be with you within 6– 8 working days after dispatch.
Rest of World customers – Orders should be with you within 7- 9 working days after dispatch.
Notice
You will be responsible for any import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.
Stock
Items ordered that are in stock should be dispatched within 24 hours of the order being placed. Sulazon holds limited stock in our factory and sometimes your order maybe placed in a queue, we will try and inform you if this is the case and when you can expect delivery.
Claims
Claims arising from damage, delay or partial loss of the goods in transit must be to Sulazon within seven working days of delivery. Sulazon shall be afforded reasonable opportunity to investigate any claim hereunder, and promptly return any of the goods subject to any claim and any packing materials securely packaged to Sulazon.
Liability
If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, Sulazon shall at its option, replace them with similar goods, or allow the Customer credit for their invoice value.
In no circumstances shall the liability of Sulazon to the Customer under this condition exceed the invoice value of the goods.
Returns
Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel your order in 24 hours after order, as long as the items are in their original condition. At Sulazon we offer a 7 day returns policy from the date of receiving the goods. In this instance all refunds exclude postage costs, unless a mistake has been made by us.