Return & Refund
Return
When can product return:
1) Product must be returned in its original packaging
2) Product wasn’t used or damaged
3) Product must include original tags (if applicable)
4) Product must have the receipt or proof of purchase
EXCHANGE POLICY
Products can be exchanged for a different size or color variant, provided that such variant is available. Customers are allowed to exchange for items within 7 days. Exchanges exceeding 7 days will not be processed.
When can product exchange:
1) Product must be returned in its original packaging
2) You are required to ship back the product for the item to be inspected and replaced.
Your exchanged product will be processed Once items are received and conditions confirmed.
You are given the rights to exchange the item, Once. Provided that all conditions in Exchange Policy are met.
Refund
When we received the product in original state and then we will refund your money to you.
HOW TO INITIATE A RETURN
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, please do not hesitate to contact us through our:
Email Address: contact@sulazon.com
You will be updated on your Return Status through EMAIL, PHONE, and SMS provided that all contact information was provided.